Returning items 

1. Providing your proof of purchase

Depending on how you've purchased from us, we will need either a receipt or an order number to verify the order. You can return your products within 30 days from receiving the product.

• If you are a registered customer on our website, you’ll find the order details within your account.

• If you placed your order using a guest account, we will need the email address associated with the order.

• If you placed your order in any of our stores, we will need a receipt to verify the order.

2. Informing us of your decison

In order for us to starts the returns process, you will need to inform us of your decision and reason for return. This can be done in two ways, either by using our contact form online or contacting a member of our store team. 

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In the instance that you’ve changed your mind, please return the product in the original packaging and a resale-able condition to our store.
Unit 42 Bank Quay Trading Estate, Warrington, WA1 1PJ

Once we have received the item(s) and made all the necessary checks to ensure that it adheres to the return policy, we will issue a refund. Please note depending on the payment method it may take up to 3-5 working days.

3. Returning your item and return labels

If for any instance you have received your item(s) and they are faulty or you are not satisfied with them. You will have the option of either bringing it back to our Warrington store, or sending it back to us. 

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Once you have spoken to a member of our team and agreed terms for returning, you will be sent a return label. You will be required to carefully package your item and attach the return label. 

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When we have received your items, we will carry out all necessary checks and issue you a replacement item or a full refund.  Item(s) which have been purchased online, can also be returned to our Warrington store.